|
Capabilities/Installation
|
| |
| How long does it take to install
and configure QTerm ? |
| |
QTerm can be installed and configured in less than five
minutes. |
|
|
| Do I have to purchase an upgrade to QTerm so
I can display Mapper graphics ? |
|
No! QTerm supports Mapper graphics without the need
to upgrade to a more expensive product. Web-UTS also
supports Mapper graphics |
|
|
| Can Web-UTS be installed on a local PC or
does it have to be installed on a Web Server ? |
|
Web-UTS was designed to be installed on a Web Server,
however it can alternatively be installed on a local PC.
When Web-UTS is installed on a Web Server you have more
centralized control over configuration options and
distribution of the latest versions of software which you
lose when installed on local PCs. |
|
|
| Do you offer training classes ? |
|
Yes, for a complete schedule of our training classes,
please contact Quickware. |
|
|
| Why do I end up with a red X when loading Web-UTS or Web-T27
under Internet Explorer ? |
|
|
On
loading the web page under Internet Explorer if you see a red X
in the top left corner of the screen this indicates that Internet
Explorer has not been able to load the OCX properly, probably due to
an out of date or missing dependent system DLL.
To
get more information, follow these steps:
IE
Security Settings
Ensure
that the Security level is set to Medium for your zone. Also
remove Quickware from the Trusted Publisher list (you can always
click on "always trust Quickware..." later). These
actions will cause a prompt to appear before loading the cabinet
files from the web server. The whole point of this is to prove that
the first download stage (copying the cabinet files) is being
performed.
Code
Download Error Log Viewer (CDLLOGVW.EXE)
The
Microsoft program CDLLOGVW can be used to capture more information
about download problems. You must be running at least
version 4 of Internet Explorer in order to use CDLLOGVW.
Run
Internet Explorer and attempt to load the web page and, after you
see the red X, run
CDLLOGVW. It will display one or more entries that include the
CSLID of the object that failed to load. Double click on each
entry to see the error details. Make sure the date and time
match your download attempt and check the error code.
The 3
problem areas that we have seen reported by CDLLOGVW are when a
remote file cannot be found and when the control (ocx) fails to
register because of a missing dependency or out of date system DLL.
- file
not found: log shows that the file could not be found
- missing
system DLL: appears to be logged as error code 800C0005 (INET_E_RESOURCE_NOT_FOUND).
- out
of date system DLL: error code 8007001F (A device
attached to the system is not functioning) has also been seen when
registration fails due to an out of date system DLL.
|
|
Why do I see a problem with Web-UTS or Web-T27 on Win2003 and IIS 6? |
|
|
There is an issue
with Windows Server 2003 that includes IIS 6.0. It appears
that the types of files that may be served up is
now limited by configuration. You can test this by entering
the URL of the config file in the address bar of a browser (http://1.2.3.4/Web-UTS/Web-UTS.cfg)
and pressing enter. Even this simple request fails
on Win2003 unless you add to the list of allowed MIME types,
as follows:
Open up the IIS properties
for Web-UTS or Web-T27:
click on MIME Types and add
cfg...
|
|
|
|
| |
|
Configured Settings
|
| |
| How can I set up the keyboard to match my
previous UTS emulator (PEP/Step or Chi) ? |
|
|
In QTerm, we have 3 keyboard layouts. Layout 1 is
our keyboard map, Layout 2 corresponds to PEP and Layout
3 corresponds to CHI.
In QTerm 3.8, we included
keyboard map files which you may import. These files are
named STEPkbd.txt, and LINKkbd.txt. Please note that in
order to map the keyboard like the Chi keyboard there is
also a set of macros named LINKmac.txt. These files may
be imported using the import keys on the appropriate
configuration pages, that is either key mapping or
macros. The LinkMac.txt will be installed in your 4th set
of macros keys, but it will overwrite all macros
currently in use, so make sure you export your macros
before you import the file LinkMac.txt. Then you can cut,
copy and paste the current macros into the text file LinkMac.txt.
There may be small changes you would like to make to
some keys to exactly match your old keyboard map. See the
on-line help for complete instructions on mapping a key.
|
| |
| When configuring a 2200 host entry how do I
know whether to choose TCP or DTP-TCP transport ? |
|
The TCP transport identifies a connection that
terminates at a TCP stack in the host. This is either via
an HLC or via the DCP configured as a router or via newer
levels of Telcon that accept the TP0 protocol. The
TCP-DTP transport specifies the older connection protocol
over TCP that was specific to Telcon. If unsure, we
suggest configuring the TCP transport and, if that
doesn't work, try the TCP-DTP protocol. |
| |
| I cannot connect more than 3976
sessions on my AccessServer ? |
|
There is a Microsoft tcp/ip stack parameter
that restricts the maximum ephemeral port to 5000. Take away the
1024 "well known ports" and that leaves 3976. You can easily
increase the number of available ports by following this article.
Unable to Connect from TCP Ports Above 5000
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q196/2/71.ASP&NoWebContent=1
|
| |
|
Display
|
| |
|
|
| Why is my SOE (Start of Entry)
character displayed as a percent (%) sign ? |
|
Because the QTerm TrueType font is
either not installed or has been installed in a directory
that is not in your main search path. The font (QTerm.ttf
for UTS and QTermT27.ttf for T27) contains the special
terminal characters such as Start of Entry for UTS and
field markers for T27. |
| |
| It looks like QTerm is running, but I
don't have a terminal screen. What could it be ? |
|
Check that your config file has not been closed.
Under the File Menu on the main menu bar, if the option
Open/Config is available, then somehow your config file
was closed. Choose Open/Config, select your config file
(the default name is "config.cfg") and your
terminal screens will reappear. |
| |
| Why is the right half of the screen blank ? |
|
If, for some reason, the config settings file
specifies a non-existent font then Windows may respond to
the QTerm font request with a proportional font. In this
case the regular spacing of characters is destroyed and
the slop area is what is seen on the right hand side of
the screen. Simply select a fixed width font (eg Courier
New) to correct this. |
| |
| My terminal screens have been dragged off the
main window so that I can't see the title bar, what do I
do? |
|
Any time you want to return to the original sizing of
the terminal screen, tile the windows (Window/Tile, or Tools/ Tile Windows under 3.8). That resets the
terminal screens. |
| |
| Do I have to close a connection before
opening another one ? |
|
No, QTerm will automatically close the current
session first. Also, note when you exit QTerm it will
close all active sessions. |
| |
| Why are my QTerm 4.1 toolbars transparent? |
|
This is due to a known Windows problem that is fixed by
updating the Windows dll,
comctl32.dll. Please contact Quickware for
more information. |
| |
|
Connection
|
| |
| Can I still use $$OPEN and $$CLOSE ? |
|
Yes you can but you might want to experiment with the
menu commands or configure the Terminal/Startup settings
to connect at startup or to connect on pressing transmit. |
| |
| What are those "10000" errors I see
(eg 10061) ? |
|
|
The 10000 errors are defined by Winsock interface, which
are returned after making calls to the TCP/IP stack. QTerm interprets most of the frequently encountered
Winsock replies.
See Winsock
error codes for more description.
|
|
10009 |
WSAEBADF |
Bad File number. |
|
10013 |
WSEACCES |
Permission Denied. |
|
10014 |
WSAEFAULT |
Bad Address. |
|
10022 |
WSAEINVAL |
Invalid Argument. |
|
10024 |
WSAEMFILE |
Too many open files. |
|
10035 |
WSAEWOULDBLOCK |
Operation would block. |
|
10036 |
WSAEINPROGRESS |
Operation now in progress. |
|
10037 |
WSAEALREADY |
Operation already in progress. |
|
10038 |
WSAENOTSOCK |
Socket operation on nonsocket. |
|
10039 |
WSAEDESTADDRREQ |
Destination Address required. |
|
10040 |
WSAEMSGSIZE |
Message too long. |
|
10041 |
WSAEPROTOTYPE |
Protocol wrong type for socket |
|
10042 |
WSAENOPROTOOPT |
Protocol not available. |
|
10043 |
WSAEPROTONOSUPPORT |
Protocol not supported. |
|
10044 |
WSAESOCKTNOSUPPORT |
Socket type not supported |
|
10045 |
WSAEOPNOTSUPP |
Operation not supported on socket. |
|
10047 |
WSAEAFNOSUPPORT |
Address family not
supported by protocol. |
|
10048 |
WSAEADDRINUSE |
Address already in use. |
|
10049 |
WSAEADDRNOTAVAIL |
Cannot assign
requested address. |
|
10050 |
WSAENETDOWN |
Network is down. |
|
10051 |
WSAENETUNREACH |
Network is
unreachable. |
|
10052 |
WSAENETRESET |
Network dropped
connection on reset. |
|
10053 |
WSAECONNABORTED |
Software caused
connection abort. |
|
10054 |
WSAECONNRESET |
Connection reset by
peer. |
|
10055 |
WSAENOBUFS |
No buffer space
available. |
|
10060 |
WSAETIMEDOUT |
Connection timed out. |
|
10061 |
WSAECONNREFUSED |
Connection refused. |
|
10065 |
WSAEHOSTUNREACH |
No route to host. |
| |
How about the HTTP Error Codes?
|
|
|
|
|
|
|
Number
|
Error Message
|
Description
|
|
| 100
| Continue
|
|
|
| 101
| Switching Protocols
|
|
|
| 200
| OK
|
|
|
| 201
| Created
|
|
|
| 202
| Accepted
|
|
|
| 203
| Non-Authoritative Information
|
|
|
| 204
| No Content
|
|
|
| 205
| Reset Content
|
|
|
| 206
| Partial Content
|
|
|
| 300
| Multiple Choices
|
|
|
| 301
| Moved Permanently
|
|
|
| 302
| Moved Temporarily
|
|
|
| 303
| See Other
|
|
|
| 304
| Not Modified
|
|
|
| 305
| Use Proxy
|
|
|
| 400
| Bad Request
| The request could not be understood
by the server due to incorrect syntax.
|
|
| 401
| Unauthorized User
| authentication is required. |
|
| 403
| Forbidden
| The server understood the request,
but is refusing to fulfill it.
|
|
| 404
| Page Not Found
| The server has not found anything
matching the Request-URI. |
|
| 405
| Method Not Allowed
| The method specified in the
Request-Line is not allowed for the resource identified by the
Request-URI.
|
|
| 406
| Not Acceptable
| The server cannot generate a response
that the requestor is willing to accept. |
|
| 407
| Proxy Authentication Required
| This code is similar to 401
(Unauthorized), but indicates that the client must first
authenticate itself with the proxy.
|
|
| 408
| Request Timed Out
| The server stopped waiting for a
client request. |
|
| 409
| Conflict
| The request could not be completed
due to a conflict with the current state of the resource.
|
|
| 410
| Gone
| The requested resource is no longer
available at the server and no forwarding address is known. This
condition is similar to 404, except that the 410 error condition
is expected to be permanent. |
| .
| 411
| Length Required
| The server requires a content-length
in the request
|
|
| 412
| Precondition Failed
| The precondition given in one or more
of the request-header fields evaluated to false when it was
tested on the server. |
|
| 413
| Request Entity Too Large
| The server is refusing to process a
request because the request entity is larger than the server is
willing or able to process.
|
|
| 414
| Request URL Too Long
| The server is refusing to service the
request because the Request-URI is longer than the server is
willing to interpret. |
|
| 415
| Unsupported Media Type
| The server is refusing to service the
request because the entity of the request is in a format not
supported by the requested resource for the requested method.
|
|
| 500
| Server Error
| Internal Web server error |
|
| 501
| No Server
| Function not implemented in Web
server software
|
|
| 502
| Server Overload
| Bad Gateway; a server being used by
this Web server has sent an invalid response. |
|
| 503
| Service Unavailable
| Service unavailable because of
temporary overload or maintenance.
|
|
| 504
| Gateway Timeout
| A server being used by this server
has not responded in time. |
|
| 505
| HTTP Version Not Supported
| The server does not support the HTTP
protocol version that was used in the request message.
|
|
| |
| And those other error codes?
|
|
There is a list of negative codes which are
Quickware status codes. |
|
|
-702 |
table is full |
|
|
|
-703
|
timed out on sending data because a previous message was
still in the process of being sent |
|
|
-706
|
bad reference value; a reference to a connection is
invalid
|
|
|
|
-707
|
bad function requested; the function code requested is
invalid |
|
|
|
-708
|
resource not available, typically this means that memory
could not be allocated for a message buffer or a required table |
|
|
-709
|
cannot complete operation; typically cannot send message
because not connected or blocked |
|
|
-710
|
duplicate entry; typically a name is already in use |
|
|
|
-711
|
host name not configured
|
|
|
|
-712
|
terminal not disconnected
|
|
|
|
-713
|
terminal not connected
|
|
|
|
-714
|
open connect timed out
|
|
|
|
-716
|
max users active
|
|
|
|
-721
|
host rejected connect request
|
|
|
|
-722
|
host aborted connection
|
|
|
|
-801 |
User is stopped,
message rejected |
|
|
|
-802 |
Host output
blocked, data message discarded |
|
|
|
-803 |
Received data
message from user while waiting for session status, message rejected |
|
|
-804 |
Error on send to
host, message discarded |
|
|
|
-805 |
Connection not allowed |
|
|
|
-900 |
Bad message offset in message header |
|
|
|
-901 |
Bad message size in message header |
|
|
|
-902 |
Bad signature in message header |
|
|
|
-903 |
Bad exception |
|
|
|
|
Printing
|
| |
| I am trying to print a large
file and Windows print manager tells me that it cannot accept any more
print files, why ? |
|
Under Setting/Terminals/Printer, check
that you have not selected the option Close Print File when Form Feed
Character Received. That option causes QTerm to send a separate print
job whenever it receives a form feed. Instead select one of the other
options, such as "print on timeout" or "print on number
of pages". |
| |
| Can I control the printer directly from the
host ? |
|
Yes you can, but please approach this
with caution. QTerm makes full use of the OS printing architecture for
all print modes other than raw or direct and can be used to print to a local
printer or a networked printer with flexibility and ease.
To control the printer directly from the host you must configure a QTerm
screen's printer settings to Raw Mode or Direct Mode and send messages from the host
to this screen. These messages must contain the printer control
sequences necessary to control the particular printer. As you can see,
if QTerm is reconfigured to use a different printer then the host will
be unaware and still send the same print control sequences which may not
operate properly on the different printer. Hence take care !
Print control sequences usually contain escape sequences, including
the <esc> character. This cannot be sent to the printer via the
screen but you can use the Printer Translate table to nominate an unused
character to be translated to <esc> before being sent to the
printer. Alternatively, on a UTS session you can send the sequence
<esc><[> to generate an <esc> character on the screen.
Another option is to configure a terminal screen as a Passthru Printer
which sends all data to the printer, bypassing the screen interpretation
dependency. |
